Politique d’expédition

Shipping Policy

Order Processing
All orders are packed and dispatched from South Australia.

We dispatch orders three times per week on Monday, Wednesday, and Friday via Australia Post.

Orders placed after a dispatch day, on weekends, or on public holidays will be sent on the next scheduled shipping day.

During busy periods or sales, dispatch may take an additional business day, but we always aim to ship as quickly as possible.

Shipping Methods
We ship using Australia Post and selected carriers depending on your location and order size.

Shipping options and prices are calculated at checkout.

Delivery Timeframes Delivery timeframes are estimates only and begin once your order has been dispatched.

Domestic (Australia)

  • Standard: 2–7 business days
  • Express Post: 1–4 business days

International

  • Standard: 7–21 business days
  • Express: 5–10 business days

Please note that international delivery times can vary significantly depending on your country's customs processing. Customs may hold parcels for additional days beyond these estimates — this is outside our control.

Australia Post does not process or deliver parcels on weekends or public holidays, so tracking updates may pause during these times.

Tracking
Tracking details will be provided once your order has been dispatched.

If tracking shows your parcel has been delivered but you cannot locate it, please check with household members or neighbours and contact your local postal service first.

Lost, Delayed, or Damaged Parcels
Once an order has been dispatched, Clover & Fox Forge is not responsible for delays caused by the shipping carrier.

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will assist with lodging an enquiry or claim with the carrier where applicable.

Incorrect Address
Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a parcel is returned to us, reshipping costs may apply.

If you realise your address is incorrect after placing your order, you may be able to redirect your parcel yourself using the Australia Post app before it is delivered. We are unable to redirect parcels on your behalf once they have been dispatched.

International Orders & Customs
International orders may be subject to customs fees, duties, taxes, or import charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We are not responsible for delays caused by customs processing.

Questions
If you have any questions about shipping, delivery timeframes, or your order, please reach out before purchasing. We’re always happy to help.