Shipping & Returns
Shipping & Returns
All orders are packed and dispatched from Mount Compass, South Australia.
Order Processing
We dispatch orders three times per week on Monday, Wednesday and Friday, generally via Australia Post.
Orders placed after a dispatch day, on weekends or on public holidays will be sent on the next scheduled dispatch day. During busy periods or sales, dispatch may take one additional business day.
Shipping Options and Costs
Available shipping methods and prices are calculated at checkout based on your location and order size. Tracking details are provided once your order has been dispatched.
Estimated Delivery Times
Delivery timeframes are estimates and begin once your order has been dispatched.
- Australia standard: 2-7 business days
- Australia Express Post: 1-4 business days
- International standard: 7-21 business days
- International express: 5-10 business days
Australia Post does not process or deliver parcels on weekends or public holidays. International delivery times may also be affected by customs processing.
International Orders
International orders may be subject to customs fees, duties, taxes or import charges imposed by the destination country. These costs are the customer's responsibility and are not included in the product price or shipping charge.
Tracking, Delays and Missing Parcels
Delivery delays caused by the carrier are outside our control. If tracking shows your parcel as delivered but you cannot locate it, please check with household members or neighbours and contact your local postal service first.
If a parcel appears lost or arrives damaged, contact us as soon as possible. We will help investigate and lodge a carrier enquiry or claim where applicable.
Incorrect or Incomplete Addresses
Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect or incomplete address supplied by the customer. If a parcel is returned to us, additional postage may be required before it can be resent.
After dispatch, you may be able to request a redirect through the Australia Post app. We cannot redirect a parcel on your behalf once it has been dispatched.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has been dispatched, it cannot be cancelled and the return terms below will apply.
Returns for Change of Mind or Incorrect Model
We accept returns of standard products within 30 days of delivery when the item is unused and in its original condition. This includes returns where the incorrect baby monitor model was selected.
Return postage for change-of-mind or incorrect-model returns is paid by the customer. Original shipping charges are not refundable.
Products made specifically to a custom request are not eligible for change-of-mind returns unless faulty.
Faulty, Damaged or Incorrect Items
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a repair, replacement or refund if an item is faulty, damaged or not as described.
Contact us as soon as possible with your order number and clear photos of the issue. Where the item is faulty, damaged or incorrect, we will cover reasonable return postage or arrange another suitable solution.
How to Request a Return
Contact us before sending an item back. If the return is approved, we will provide return instructions.
Unless otherwise agreed, returned items must be sent to:
Clover & Fox Forge
PO Box 567
Mount Compass SA 5210
Australia
Refunds
Once the returned item has been received and assessed, approved refunds will be issued to the original payment method. Processing times vary depending on the payment provider.
Questions
For help with shipping, compatibility, returns or refunds, contact us before purchasing or returning an item.